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Workspace as a Service from Mahindra Satyam
 
Service Offerings
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We address virtually every aspect of the IT discipline with one of the industry’s broadest suite of service offerings. Our services help you achieve the highest levels of business performance and get more from your IT investments.
Our service offerings are categorized into the following areas:

Service Offerings


Database Services

Overview Database Support Services
Service Offerings Key Customer Engagements

Overview
Mahindra Satyam provides end–to-end database support services coupled with its unique RightSourcingTM and Global Delivery Models. Leveraging proven expertise in cutting-edge technologies assimilated over the last 10 years, Mahindra Satyam continues to deliver matured database services and solutions of the highest quality, adhering to the Service Level Agreements (SLAs) of the customers.


We have a pool of over 800 DBA Associates across 14 different database technologies currently supporting 50,000 databases for 85+ customer engagements across the globe. We have dedicated Centers of Excellence across Oracle, Teradata, Microsoft SQL Server, Sybase and DB2/UDB technologies.  Our Database Practice has already designed solutions and demonstrated experience on emerging technologies including EXADATA V2 and Netezza.


Mahindra Satyam has vast expertise and experience in supporting multiple operating systems (Windows/ UNIX/ Linux/ Solaris), storage technologies (HP, IBM, NetApp, EMC etc), Cross-platform Migration, Data Modeling and Data Warehousing. Our Database Consulting Services include Database Product Evaluation & Recommendation, Performance Tuning, Capacity Planning, Database Sizing, Database Designing, Masking & Annomalization, Audit Trail and high-end Database Security implementation.


Mahindra Satyam leverages strategic partnership with major product vendors including Oracle, Microsoft, IBM, Sybase and Ingres for:
  • Benchmarking, new technology analysis, solution building & proof –of–concepts
  • Co–development of new solutions & process integration
  • Access to partner solutions training labs for early adaptor program
Partner solutions training labs
We have built the competence to scale up the service delivery capacity to meet the growing demand. The ability to ensure system uptime, performance and security with proven methodology and best practices; helps us make all the difference to our global customers. 

Service Offerings
Mahindra Satyam’s Database Practice offers a wide array of services and solutions that cover the entire spectrum of our client’s database-related requirements spread across the entire database lifecycle. We leverage our expertise and experience to ensure optimization of our client’s database environment irrespective of the stage of lifecycle the Database environment is in.
Database services and solutions

Database Support Services
As the business grows, it becomes a critical requirement for an organization to protect and maintain the vital data. This calls for meticulous capacity planning and skilled database administrators. Mahindra Satyam provides varied levels of DBA Support services to meet this need through the Web, e-mail, telephone or a dedicated engineer for:
  • Planning, design, implementation, support for all database technologies
  • Supporting mission critical databases with committed SLA
  • Database support on various platforms and integrated solutions such as clustering, third party file system
Database Implementation services, Database Implementation services, Database center of excellence
Mahindra Satyam’s Database Support Services ecosystem comprises:
  • Thought leadership and domain expertise
  • Operational best practices assimilated from demonstrated delivery experience
  • CoE-led solution platform across legacy and cutting-edge technologies
  • Certified database professionals
  • Six Sigma-based knowledge transition methodology including reusable tools & templates
  • Comprehensive business & operational risk management
  • RightSourcingTM Model: Established processes for onshore–near shore– offshore model
  • ITIL v3.0-based operational procedures
  • Time–tested continuous improvement and service level improvisation methodologies
  • Established quality practices and balance score card mechanism to analyze and improve project health
  • Value creation resulting out of service automation and productivity improvement tools
Key Benefits for our customers:
  • Onsite-Offshore model - reducing support cost by ~20%
  • Shared Service DBA pool to address database support requirements for Small and Medium Enterprises
  • Service consolidation resulting in additional 12% support cost reduction
  • KEDB (Known Error Database) for standardization of resolution and best practice guide
  • Proactive incident / problem management to reduce resolution time
  • PROD analyzer tool to channelize ~8% YOY productivity gains
  • Preventive maintenance and backup strategy to mitigate risk of data loss
  • Additional 5% reduction in cycle time by virtue of MSat DB automation framework and leveraging MSat-Stratavia partnership
  • Framework for regulatory audit (SOX, PCI etc.) of the databases
  • Perform Cost-Benefit analysis for new/alternative technologies and make appropriate recommendation
  • Leverage past experience to implement systems and tools
  • Recommendation on database transformation projects involving rationalization, consolidation

Key Customer Engagements

  • Mahindra Satyam provides comprehensive database support services for a Fortune 500 automobile major. The customer’s database environment comprises 5000+ heterogeneous OLTP databases across Microsoft SQL Server 7/2000/2005, Sybase 12.5, DB2 UDB 7/8.x/9.x, Oracle 8i/9i/10g, IMS, Adabas, Essbase and DB2 Mainframe.
  • Mahindra Satyam’s 100+ DBA Associates provide complete SQL Server database support services for the world’s largest Software Product Development Company. The services includes Server Building, Upgrade of production environment from lower version of SQL Server to an higher version (SQL Server 2000 to 2005 and 2005 to 2008), configuration of HA options including Log Shipping, Replication, Mirroring and Clustering, Performance tuning, IIS support etc.
  • Mahindra Satyam supports one of the world’s largest Data Warehouse for the Financial Unit of Fortune 50 Global Conglomerate
  • Mahindra Satyam supports Teradata - a UK-based largest investment bank. The customer’s database environment comprises Teradata Enterprise Data Warehouse Platform.
  • Mahindra Satyam has implemented and supporting Oracle Exadata V2 for Kuwait’s Largest Telecom Operator.

Unified Service Management Platform(USMP)
Unified Service Management Platform (USMP) is Mahindra Satyam’s next generation managed services platform that has been developed to meet the scalability, complexity and service performance requirements of enterprise IT services.


USMP combines ITIL service process management, service performance management, system management and IT operations process management with an automation framework that helps in offering an enhanced IT service management experience and visible business benefit.


It is based on an open framework which also allows it to integrate with existing investments made by enterprise customers on leading enterprise systems and service management platforms and hence derive the unique benefits of the USMP platform by integrating seamlessly.
USMP provides the following benefits:
  • Risk reduction (eliminating human errors) by process and task automation
  • Enhanced Service continuity in spite of Changes in People, Process, Technology
  • (Time) Measurement at Process & Task level enables enhanced controls
  • Minimize cycle time (Process & Procedure execution) by minimizing wastage of effort and absolute effort
  • Modular architecture enable incremental improvement in service maturity
    • Manual process to Semi automatic to Fully Automated process
    • Manual Tasks to Semi automatic to Fully Automated tasks
  • Enhances accuracy of IT Operation documents due to process integration and integrated controls
  • To retain customer’s specific practice knowledge: 80% knowledge are related to Practices (Process & Procedures), the platform enables to integrate entire knowledge within the system
  • To minimize Transformation time: With knowledge retention capability, it would enable re usability of best practices (process, controls, scripts, documents, & reports) across customers
  • Macro / Micro level process definition capability enhances regulatory / quality compliance (E.g. ISO 20K, 27K)
  • Enable us to provide seamless Shared support services (Single window operation for both customer and support engineers) across multiple customers, which maximize support productivity and enhances us to provide premium services with competitive price points for SME clients
  • Co-existence with Enterprise Tools: The platform is designed to co-exist with enterprise tools to compliment functionalities and enables customer to get the best out of their investment

Workspace as a Service (WaaS)
In today’s environment, with end-user computing devices becoming increasingly mobile, the cost of procuring and managing a desktop is ever rising.  With more and more users demanding the flexibility to work from anywhere and anytime, organizations are facing the challenge of redefining their workspace.

Mahindra Satyam’s Workspace as a Service (WaaS) offers a unique way for customers to embark on the virtual workspace computing journey, allowing dedicated, pooled or shared virtual desktops or applications to be accessed anytime from anywhere using any device. This phenomenon is bringing about a cultural shift in terms of end-user expectations and how business users consume services based on their roles.

Workspace as a Service (WaaS) is a comprehensive yet flexible solution that can be adapted to different customer requirements. It has next generation workspace features such as a self-service catalogue that provides freedom to create your own workspace, in-built automation that reduces the time to provision the workspace, metering and chargeback that enables transparency of usage and pre-plan your IT budget, on-demand application delivery that provides cost optimization and ensures enhanced user experience. What’s more, this solution ensures complete data and IP security using multi-layer authorization and encryptions.

Mahindra Satyam understands that end-user computing is very critical to the productivity of any organization and each and every desktop is unique. Our WaaS solution has unique user assessment and profiling methodology , that allows for meticulous planning and a seamless transition of users from traditional desktop to virtual workspace world. We have a team of experienced and certified solution architects who have vast experience in consulting, designing, implementing and supporting the virtual workspace environment. We have a proven delivery methodology and understand the entire life cycle of transforming the end-user computing world.
Workspace as a Service from Mahindra Satyam
WaaS – The Mahindra Satyam Edge
  • Handled one of the first and largest desktop virtualization implementations in APAC
  • Over 3 years of experience in managing virtual desktop environments
  • Brings in desktop transformation using unique User Profiling and Assessment methodology
  • Offers on-premise / Mahindra Satyam-hosted delivery model
  • Enables reusing of existing technology
  • Provides financial freedom
This solution is also being offered ‘as a service’ in an OpEx model over private cloud either hosted in customer datacenter or at Mahindra Satyam locations. Currently our WaaS solution has been implemented for multiple clients across geographies.

To know more about how you can benefit from our Workspace as a Service solution, please get in touch with us at rfi@mahindrasatyam.com with `Workspace as a Service (WaaS)’ in the subject line.

Enterprise Security
Mahindra Satyam offers a complete suite of Enterprise Security Services. Our Consulting Services cover vulnerability assessment and penetration testing for network and application security providing security assessment capabilities to enterprise customers. In addition, some of the value-added services include Anti-Fraud & Transaction monitoring which is becoming increasingly important for enterprise customers dealing with real-time payment processing. Our global 24x7 Security Operations Center provides remote enterprise security monitoring and security incident handling capabilities with a team of specialized security analysts managing firewalls, IDS/IPS, threat management and other security systems.
  • Plan (Consulting)
    • Assessment Services
      • Governance, Risk & Compliance
      • Application Security
      • Network Security
      • BCP & DR
  • Build (Design & Implement )
    • Solutions
      • IAM Solutions
      • PKI Solutions
      • Content Protection
      • Data Leak Prevention
      • Anti Fraud & Transaction Monitoring
      • Data Masking & Data Encryption
    • Implementation Services
      • Perimeter Security
      • End Point Security
  • Run (Managed Services)
    • Managed Security  Services
      • Firewall
      • VPN
      • IDS/IPS
      • Anti-Virus
      • Anti-Spam
      • Web Content Filtering
      • PKI / Certificate Server
      • Identity & Access Management
      • Vulnerability Patch Management
    • Security Operations Centre
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