Customer Relationship Management (CRM)

Our CRM Practice strives to enhance organizations’ ability to attract, retain and grow profitable customers through a combination of consulting skills and CRM technologies. We enable customers to reduce their operating expenditure and cost of ownership through the innovative use of SaaS CRM technologies.

Our offerings under CRM include:

• Align strategic, operational and analytical Customer Relationship Management  capabilities through a Customer Value Creation (CVC) framework
• Help conserve cash and leverage cutting-edge CRM technologies by assisting  migration from on-premise to on- demand CRM solutions
• Assist customer acquisition, provide customized sales strategies and increase share of customer wallet by advanced segmentation and targeting

Among other engagements, our CRM Practice helped:

• Refine the front-office sales, call center and close looped marketing for a large Hi-tech manufacturer
• Streamline processes and enhance the payback of trade promotions management for a CPG major
• A global Life Sciences major achieve business transformation streamlined customer management processes

Supply Chain Management (SCM)

Our SCM services include process consulting, procurement, and logistics solutions—from ground-up development to COTS implementation, application maintenance, and support services. We have created a productized solution in supplier collaboration area which is based on industry best practices and Mahindra Satyam’s collective experience and rich domain knowledge.

Manufacturing

We offer solutions related to shop-floor automation, scheduling, material flows, Kanban, Just-in-Time, quality, and compliance with industrial safety and environment standards.