• Proofreaders
  
  
• Graphic Designers



• Artwork Operators



• Senior System Engineer
  
  
• Team Member/Sr. Team Member – Technical Support, Voice Process

Domestic Requirements

• Team Member/Sr. Team Member – Customer Support, Voice Process

Proofreaders

Skill Set:

• Preferably from type-setting background, or, with prior experience in proofreading
• Basic English communication skills

Graphic Designers

Skill Set:

• Thorough knowledge in Adobe Creative Suite 3/4/5 (Illustrator, Photoshop & InDesign)
• Thorough knowledge in QuarkXPress
• Good knowledge in PDF environment
• Good knowledge in MS-Word and PPT
• Good English communication skills
• Capability to work on Mac and PC platforms
• Creative skills will be an added advantage

Artwork Operators

Skill Set:

• Thorough knowledge in Adobe Creative Suite 3
• Good English communication skills
• Pre-Press knowledge will be an added advantage

Role: Senior System Engineer

This Network Engineering position is responsible for designing, configuring, and supporting the WAN/LAN infrastructures for several accounts. This position will also provide lifecycle management, quality assurance, customer communications, and technical/troubleshooting support. The candidate will be assigned to multiple complex accounts encompassing a wide range of technical feature sets.


Responsibilities will also include traffic engineering, hardware/software configuration, diversity analysis, disaster recovery analysis, inventory management, utilization analysis, network implementation, problem management and general subject matter expertise. Candidate will coordinate closely with vendors to resolve production problems and to ensure product quality. Receives escalations from operations teams and resolves customer-impacting network outages. Candidate works with other internal teams on chronic problems in the network. Uses engineering specified hardware and software configurations for new network elements and coordinates with field support organizations to install these elements. Coordinates with planning and engineering organizations to ensure all plans integrate seamlessly with existing architectures and processes. Introduces new technologies to the production environment and ensures these technologies are ready for wide scale deployment. Performs complex changes to networks that impact customers nationally and internationally. Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking. Provides guidance and leadership to the work of others on the team and serves as a technical knowledge source within the organization. Makes major contributions that have direct impact on the quality of service provided to customers. Candidate must achieve results that have business benefits such as cost savings and efficiency improvements to the network.

Required Skills

• Position requires a good understanding of large networks, network equipment, provisioning, trouble isolation, and equipment configurations
• Position also requires a good understanding of routing protocols, routed protocols, security, and application services
• Significant experience with Cisco Routers/Switches required especially: TCP/IP, eBGP, iBGP, EIGRP, OSPF, RIP, DLSW, QOS, MPLS, HSRP/VRRP and Multicasting
• Knowledge of Layer 2 and 1 protocols/services are also required: Switching, VLANs, Ethernet, STP, Frame-Relay, ATM, Private Line, DS1, DS3, OCx
• Experience with WAAS, VoIP, IPT and WiFi, Juniper routers/switches, F5 load balancers, Riverbed and Brocade a plus
• Excellent communication, client interface and project management skills required

Required Education and Training

• Degree in Computer Science preferred
• 5+ years experience required
• Ability to mentor others required

Desired Skills:

• Cisco Certifications preferred: CCNP, CCIE and CCDP
• Juniper Certifications: JNCIA, JNCIE

Role: Team Member/Sr. Team Member – Technical Support, Voice Process

Job Responsibilities:

• Answer calls and assess customer's technical support needs
• Provide 1st level technical support for basic operations using documented procedures and available tools
• Resolve customer issues, or escalate when necessary
• Follow-up on issues and inform customer about the status
• Log issues and all customer contacts into the customer database, translate end-user business needs into working solutions and provide technical resolutions
• Provide system administration or product support
• Support other team members on difficult calls
• Participate in process improvement initiatives

Semitech Skill Set:

• Graduate/Undergraduate (including B.E./B.Tech) with 0-4 years experience
• Excellent English communication skills
• Willing to work in night shifts
• Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP

Role: Team Member/Sr. Team Member – Customer Support, Voice Process

Job Responsibilities:

• Answer calls and assist customer's quires
• Resolve customer issues or escalate when necessary
• Follow up on issues and inform customer about the status
• Log issues and all customers contacts into the customer data-base
• Support other team members on difficult calls
• Participate in process improvement initiatives

Skill Set:

• Any Graduate/Undergraduate (BE/ B.Tech and postgraduates are not eligible)
• Excellent communication skills – (Hindi/English/Telugu)
• Willing to work in night shifts

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