Service Offerings
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| Research & Development |
| Mahindra Satyam's Life Sciences Practice offers a wide range of innovative solutions for effectively managing drug discovery and development processes. Our objective is to enable and enhance the drug discovery and development cycle by improving productivity while reducing the cost and time-to-market through Life Sciences Consulting Services & Solutions. |
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IT Services |
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| IT Services |
- Discovery Informatics
- Mahindra Satyam offers the following services in Discovery Informatics space:
- Identifying the disease target by using Bioinformatics tools and databases
- Identifying the target by using Bioinformatics sequence analysis tools in Tuberculosis
- Identify the gene expression for human brain disorders using hierarchical clustering techniques
- Studying the activity of physicochemical descriptors of the molecules in terms of quantitative structure activity relationships using Artificial Neural networks (ANN)
- Pre-Clinical
- Mahindra Satyam provides data integration, analysis and reporting services to Life Sciences customers across pre-clinical business functions such as protocol management, animal management, pathology management and toxicology data analysis to make informed decisions.
- Clinical Trial, Data & Supplies Management
- Clinical xPress, built on the foundation of Oracle Health Sciences (OHS) Applications for companies in the Healthcare and Life Sciences space, helps companies reduce their TCO on IT investments
- Clinical Safety
- Our Life Sciences Practice provides clinical safety solutions to top Life Sciences customers. We help customers manage risks and ensure safety during the clinical trials and post-market studies.
- Regulatory Submissions
- This service helps the Life Sciences customers manage the lifecycle of communications, documents and data for regulatory processes and compliance.
- Drug Portfolio Management
- Drug Portfolio Management helps customers manage new product development projects and Research & Development activities.
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BPO Services |
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Mahindra Satyam assists large payer organizations in streamlining their pharmacy and pharmacy benefits process. We have a strong capability and expertise in HIPAA and have supported many clients in achieving HIPAA and other regulatory compliance. Our experience spans from supporting many clients in developing formularies, enabling efficient drug utilization review, monitoring and delivering efficient clinical care.
We can assist you in developing & managing formularies, integration & automation of pharmacy claims processing systems, managing mail order prescriptions, developing EDI interface for electronic claims,..to name a few. |
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| Manufacturing & Supply Chain Management |
| Our Manufacturing & Supply Chain Management (SCM) solution offerings help customers benefit from IT-enabled services through Agility, Operational Excellence & Kaizen. Our rich SCM expertise provides solutions in Advanced Supply Chain Planning, Advanced Procurement and Sourcing Solutions, Order Management, Advanced Pricing Solutions, Mobile Supply Chain and Warehouse Management. |
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IT Services |
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| Compliant Manufacturing |
- Shop floor-to-top floor Integration for Compliance
- We have a comprehensive manufacturing automation system that covers the entire manufacturing system right from the Management Information Systems (MIS) to the ERP layer, covering the Manufacturing Execution Systems (MES) layer enabled by Enterprise Application Integration (EAI) and Enterprise Manufacturing Intelligence (EMI).
- Enterprise Manufacturing Intelligence
- Performance Metrics Analytics is a Life Sciences industry-specific, BI Framework consisting of the best practices, business content and enablers for fast track solution implementation. It uses BI / DW technical tools to Life Sciences industry-specific Key Performance Indicators (KPIs). This also uses Dashboard-based metric analytics that would give the manufacturer a snapshot of the entire manufacturing performances.
- Electronic Batch Records
- Electronic Batch Records (EBRS) helps customers record and manage information electronically, enable a tight control of the production process, trigger alarms and increase productivity by eliminating manual data entry tasks.
- Manufacturing Execution Systems
- Our Manufacturing Execution System (MES) solutions and consultancy services helps Life Sciences customers improve their operations and achieve better visibility.
- Process Analytics Technologies
- We consider Process Analytics Technology (PAT), On-demand data access and Collaborative analytics for successful deployment of Quality by Design (QbD).
- Laboratory Information Management Systems
- LIMS helps manage laboratory samples, users, instruments, standards and other laboratory functions.
- Enterprise Resource Planning
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| Compliant Supply Chain |
- Serialization & Pedigree
- Addresses the mandatory FDA and PDMA compliance requirements and enables the tracking and tracing of products across the supply chain.
- Recall Management
- Manages recalls and optimizes recall success for compliance.
- Cold Chain Management
- Helps customers control the temperature during transportation of pharmaceutical products and active ingredients.
- SC Strategy & Excellence
- Though our subsidiary, S&V Management Consultants, we define and execute supply chain strategy and align performance targets to the supply chain strategy.
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BPO Services |
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| BPO Services |
- Strategic Procurement
- Strategic procurement from Mahindra Satyam’s Life Sciences Practice helps customers save significant costs through advanced planning, scheduling, and group buying initiatives.
- Supplier Collaboration
- We help buyers and suppliers with a Web-based collaborative tool that helps customers get real-time access to transactions and other key info.
- Contract Management
- Contact Management customers systematically and efficiently manage contract creation, execution, and analysis for maximum financial and operational efficiency.
- Packaging Artwork and Design
- Helps customers achieve substantial cost savings while complying with regulatory norms and providing multilingual support.
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Mahindra Satyam assists large payer organizations in streamlining their pharmacy and pharmacy benefits process. We have a strong capability and expertise in HIPAA and have supported many clients in achieving HIPAA and other regulatory compliance. Our experience spans from supporting many clients in developing formularies, enabling efficient drug utilization review, monitoring and delivering efficient clinical care.
We can assist you in developing & managing formularies, integration & automation of pharmacy claims processing systems, managing mail order prescriptions, developing EDI interface for electronic claims,..to name a few. |
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| Sales & Marketing |
| Leveraging extensive technical experience and rich knowledge of the Life Sciences industry, we deliver services that enable Life Sciences companies to improve their sales and marketing processes. |
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IT Services |
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| IT Services |
- Marketing Management
- Helps companies apply marketing techniques and manage resource and activities.
- CRM & Sales Force Automation
- Helps customers record all the stages in a sales process. We have expertise in implementing web- and PDA-enabled CRM applications for sales, customer service and marketing applications to improve speed of response and decision-making.
- Closed Loop Marketing
- Helps the Sales and Marketing departments align and collaborate together to gather and analyze customer insights, provide customer-specific message.
- Integrated Sales Systems
- Helps Life Sciences customers assess the market potential & financial analysis and provide the supply chain, sales and account management solutions.
- Brand Management
- Helps customers with effective agency/vendor management with a standardized format for brand management right from selection to tracking of projects.
The offering from Mahindra Satyam Life Sciences practice helps customers for effective agency/vendor management incorporating the various stages of agency management. The offering addresses the business problems by providing transparency and a standardized format for brand management right from selection to tracking of projects.
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BPO Services |
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| BPO Services |
- Customer Relationship Management
- Helps Life Sciences customers manage contacts, accounts, opportunities, activities, marketing, customer support, and many other sales and service-related processes.
- Distribution and Logistics Support
- Helps manage the flow of products, information and other resources between the point of origin and the point of consumption. This involves integration of information, transportation, inventory, warehousing, material handling, packaging and security.
- Health Economics
- Deals with issues related to scarcity in the allocation of health and healthcare. It studies the functioning of the health care system and the private and social causes of health-affecting behaviors.
- Market Analysis/ Competitive Intelligence
- We have created a central knowledge service portal for UK-based pharma major. The portal features a dashboard profiling competition, new drugs and applications, therapies and products, patents, industry analysis data that achieved cost savings to the tune of $ 2 million per month by eliminating redundant data.
- Customer and Consumer Servicing
- Sales Force Support
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Mahindra Satyam assists large payer organizations in streamlining their pharmacy and pharmacy benefits process. We have a strong capability and expertise in HIPAA and have supported many clients in achieving HIPAA and other regulatory compliance. Our experience spans from supporting many clients in developing formularies, enabling efficient drug utilization review, monitoring and delivering efficient clinical care.
We can assist you in developing & managing formularies, integration & automation of pharmacy claims processing systems, managing mail order prescriptions, developing EDI interface for electronic claims,..to name a few. |
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| Corporate IT |
| Companies in the Life Sciences space have realized that investing in productivity improvements yield more benefits in the long-term as opposed to near-term cost savings. Mahindra Satyam recognizes this need to improve efficiencies across corporate administrative processes including corporate finance, budgeting, travel & expense management and HR. |
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IT Services |
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| IT Services |
- System Validation
- Ensures that computer system does exactly what it is designed to do.
- Finance & Accounting
- Helps in the preparation of financial statements for various decision-makers.
- Payroll & Benefits
- Provides an overview of financial guidelines relating to human resources and payroll, including tax implications.
- Travel & Reimbursement
- Helps companies address the issues of planning and organizing for employee travels and reimbursements.
- Budgeting & Forecasting
- Helps customers increase the accuracy of budgeting process and forecast sales.
- Corporate Governance
- Enables companies to maximize the shareholder value while ensuring fairness to all stakeholders.
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- Financial Reporting & Accounting
- Helps customers give greater attention to the financial accounting and reporting, and improve the effectiveness and efficiency of financial resources.
- Accounts Payables/ Receivables
- Helps businesses record sales and related info.
- Business Analysis
- Improves productivity and efficiency by analyzing data and quickly uncovering hidden opportunities and risks in the operations.
- Travel & Entertainment (T & E) Expense Management
- Payroll/ Benefit Accounting
- IT and Application Helpdesks
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Mahindra Satyam assists large payer organizations in streamlining their pharmacy and pharmacy benefits process. We have a strong capability and expertise in HIPAA and have supported many clients in achieving HIPAA and other regulatory compliance. Our experience spans from supporting many clients in developing formularies, enabling efficient drug utilization review, monitoring and delivering efficient clinical care.
We can assist you in developing & managing formularies, integration & automation of pharmacy claims processing systems, managing mail order prescriptions, developing EDI interface for electronic claims,..to name a few. |
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Regulatory Compliance
We have strong regulatory compliance capabilities, and help life sciences organizations adhere to 21CFRPart 11 regulations. Our Pharma Quality Management System bridges the traditional SDLC with Part 11 requirements—delivering validated systems to our customers.
In the regulatory compliance space, we:
- Conduct gap analysis for compliance with 21CFRPart11 regulations
- Establish user identity, user accountability, and procedures in various SOPs for developing, maintaining, administering, or using a system
- Test and validate systems to ensure accuracy, reliability, and operational consistency
- Define enterprise-wide security policies
- Design audit trials and archiving mechanisms
- Establish and implement document control procedures
- Implement electronic signatures
Additionally, we have a practice dedicated to ensuring clients comply with the Sarbanes Oxley Act of 2002—a US law designed to improve corporate responsibility and accountability, enhance financial reporting and disclosures, and ensure auditor independence. Our SOX compliance approach includes the following steps:
- A validation plan covers system configuration and testing for SOX compliance.
- The tool is tested to identify SoD violations based on rules configured within the application.
- A deployment plan and report related to all activities are created.
- A validation report is written after the final implementation of the tools
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Corporate IT
With most of the Life Sciences companies having global operations and many of their activities spread across different regions, it is imperative to integrate these activities and at the same time customize them according to the local requirements.
Mahindra Satyam’s experience spans the entire Corporate IT activities with successful implementations of HRMS, Accounts Payable and Travel & Expense system, Financial Performance management system and Budgeting & Forecasting systems for many leading Life Sciences companies. |
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About Us
